Responsible Gambling
ThePokies is committed to providing a safe and responsible gambling environment. Gambling is intended to be an enjoyable form of entertainment. If it stops being fun, or if you feel gambling is affecting your life negatively, we encourage you to seek help immediately.
Our Commitment
We have implemented a range of tools and policies to promote responsible gambling, including age verification, deposit limits, session controls, and self-exclusion options. We work with recognised gambling support organisations to ensure our players have access to help when they need it.
Responsible Gambling Tools
All registered players can access the following tools through their account settings:
- Deposit Limits — Set daily, weekly, or monthly deposit caps to control your spending
- Session Time Limits — Limit the amount of time you spend playing in a single session
- Loss Limits — Set a maximum loss threshold per day, week, or month
- Cooling-Off Period — Take a temporary break from 24 hours up to 30 days
- Self-Exclusion — Permanently or temporarily exclude yourself from the platform
- Reality Checks — Receive periodic reminders of how long you have been playing
Signs of Problem Gambling
You may have a gambling problem if you:
- Spend more money than you can afford to lose
- Gamble to escape problems or relieve stress
- Chase losses by continuing to play after losing
- Lie to friends or family about your gambling habits
- Miss work, school, or important events due to gambling
- Feel anxious or irritable when not gambling
Get Help Now
| Organisation | Contact | Available |
|---|---|---|
| National Gambling Helpline (AU) | 1800 858 858 | 24/7 |
| BeGambleAware | begambleaware.org | Always |
| Gambling Therapy | gamblingtherapy.org | Always |
| GamCare | gamcare.org.uk | Always |
| Lifeline Australia | 13 11 14 | 24/7 |
Underage Gambling
ThePokies takes underage gambling extremely seriously. Players must be 18 years of age or older to register. We recommend parents and guardians use parental control software such as Net Nanny or Gamban to prevent minors from accessing gambling websites.
Self-Exclusion Request
To request immediate self-exclusion, contact our support team via live chat or email at support@thepokies.net. Self-exclusion requests are processed within 24 hours.