Privacy Policy

Last updated:

This Privacy Policy describes how ThePokies ("we", "us", "our") collects, uses, and protects personal information you provide when using our website and services. We are committed to ensuring your privacy is protected and handled in compliance with applicable data protection regulations.

Information We Collect

We may collect the following types of personal information:

  • Full name, date of birth, and contact details (email, phone number)
  • Account credentials and login information
  • Financial information necessary to process transactions (payment method details)
  • Device information, IP address, browser type, and usage data collected via cookies
  • Identity verification documents (passport, driver's licence) required for KYC compliance
  • Communication records including support chat logs and email correspondence

How We Use Your Information

We use your personal information for the following purposes:

  • Processing your registration and verifying your identity (KYC/AML compliance)
  • Facilitating deposits, withdrawals, and bonus transactions
  • Providing customer support and resolving disputes
  • Sending promotional communications (only with your consent)
  • Improving our website performance and user experience
  • Complying with legal, regulatory, and licensing obligations

Data Retention

We retain personal data for as long as your account is active and for up to 5 years after account closure, as required by our licensing obligations and anti-money laundering regulations.

Third-Party Sharing

We do not sell your personal data to third parties. We may share information with trusted service providers (payment processors, identity verification services, analytics providers) who assist us in operating our platform, subject to confidentiality agreements.

Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and collect analytics data. You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of our website.

Your Rights

You have the right to access, correct, or request deletion of your personal data. To exercise these rights, please contact our support team at support@thepokies.net.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. We will notify registered users of material changes by email or via an in-app notification. Your continued use of the site constitutes acceptance of the updated policy.

Contact Us

For any privacy-related queries, please contact our Data Protection team via our contact page.